This form will help in evaluating your support needs. For more details please check our Proxmox support services page.

Step 1 : A few notes about Proxmox support and finding out your CPU socket count

  • 24/7 support is available, please make sure to mention this in your communications.
  • Educational and governement discounts are available, please make mention of it when relevant.
  • Free consulting hours are available in each order, up to 3 hours.
  • Subscription period is one year from purchase date, maximum 3 years.
  • Each year subscription prices increase ~10%-15%, multi-year subscriptions help secure the same price for the subscription duration.
  • When setting up a cluster, all nodes need to have the same CPU-socket count and the same subcription level
  • Each Proxmox VE server needs a subscription with the right CPU-socket count:
    • If you already have Proxmox installed, Go to the Server mode, the CPU name and CPU-socket can be found under Summary.
    • The CPU-socket count can also be found from command line as follows:
      cat /proc/cpuinfo | grep "physical id" | sort | uniq | wc -l

Step 2 : Understand and choose your desired subscription level

Proxmox VE subscription levels
Community Basic Standard Premium
  • Access to Enterprise Repository
  • Stable software updates
 All features of Community plan plus:

  • Support via customer portal
  • Three support tickets
  • Response time within one business day
  • Datacenter Manager Enterprise-Repository and support
 All features of Basic plan plus:

  • Ten support tickets
  • Response time 4 hours within a business day (critical requests)
  • Remote support (via SSH)
  • Offline subscription key activation
  • Datacenter Manager Enterprise-Repository and support
 All features of Standard plan plus:

  • Unlimited support tickets
  • Response time 2 hours within a business day (critical requests)
  • Remote support (via SSH)
  • Offline subscription key activation
  • Datacenter Manager Enterprise-Repository and support
Proxmox Backup Server or Mail Gateway subscription levels
Community Basic Standard Premium
Same as Community above Same as Basic above, but 5 support tickets/year. Same as Standard above, but 15 support tickets/year. Same as Premium above

Step 3 : Calculate the exact cost

Note : prices are in CAD$ currency.

Step 4 : Contact us with this information

Contact us with the information inf the “Total Summary” section above and any additional questions you may have.